Important Information
Policies
To help make your stay at Cinnamon Citadel Kandy in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Check-in begins at 2:00 PM, check-out is by noon, and the minimum age to check in is 18.
Cinnamon Citadel Kandy policies set check-in from 2:00 PM and check-out by 12:00 PM, with a minimum check-in age of 18. Guests must provide photo identification and a credit card at arrival and should advise the property of their expected arrival time in advance. Children of all ages are welcome, while cots or extra beds may be available depending on the selected room and availability. Pets are not permitted. The hotel accepts major payment cards and cash, while cancellation or prepayment rules depend on the chosen rate. These amenities and booking conditions can vary by accommodation category, so the exact terms attached to the reservation should be reviewed before confirmation.
- Check-In and Check-Out
Check-in begins at 2:00 PM. Check-out is available until 12:00 PM. Guests must advise the property in advance of their expected arrival time.
- Minimum Age and Identification
The minimum age for check-in is 18. Photo identification and a credit card are required when checking in. Special requests remain subject to availability.
- Children, Cots and Extra Beds
Children of all ages are welcome. Cots and extra beds can be requested for certain younger age groups, but availability and the number permitted depend on the selected room. Any applicable charge is determined separately from the basic room rate.
- Pet Policy
Pets are not allowed at Cinnamon Citadel Kandy.
- Payment and Group Reservations
The property accepts major international payment cards as well as cash. Reservations involving more than five rooms may be subject to different policies or additional conditions.
- Cancellation and Prepayment
Cancellation and prepayment conditions vary according to room type and rate. The terms shown with the selected reservation should therefore be reviewed before booking, particularly for restricted or non-refundable rates.